Skip to main content

​
Account & Security FAQs

Questions about account management, data security, and privacy.

​
Account Management

  1. Open Nativeline
  2. Click “Create Account” or “Sign Up”
  3. Enter your email address
  4. Check your email for an 8-digit verification code
  5. Enter the code in Nativeline
  6. You’re in!
We use email-only authentication — no passwords to remember.
  1. Download Nativeline on your new Mac
  2. Click “Sign In”
  3. Enter your email address
  4. Get the 8-digit code from your email
  5. Enter the code
  6. Access your account
Your projects are stored locally, so you’ll need to transfer them or sync via your own methods.
Yes. You can sign into Nativeline on multiple Macs with the same account.Note: Projects are stored locally on each Mac. To share projects:
  • Use iCloud Drive
  • Use Git/GitHub
  • Manually copy project folders
Currently, changing your account email requires contacting support:A self-service option may be added in the future.
To delete your account:
  1. Cancel any active subscription first
  2. Email support@nativeline.ai requesting deletion
  3. Confirm you want all data removed
  4. Account will be deleted within 30 days
This cannot be undone. Your projects remain on your Mac in ~/Documents/Nativeline Projects/.
Try these steps:
  1. Check old emails for messages from Nativeline
  2. Contact support@nativeline.ai with your name and approximate signup date
We can help you recover access.

​
Data & Privacy

Your projects:
  • Stored locally on your Mac
  • In ~/Documents/Nativeline Projects/
  • Not uploaded to our servers
Your account info:
  • Email address and subscription status
  • Stored securely on our servers
  • Minimal data collection
AI interactions:
  • Sent to AI providers for processing
  • Not stored long-term
  • Used only for the current session
When you use the AI:
  • Your code is sent to AI providers (Anthropic, OpenAI)
  • This is necessary for the AI to help you
  • Code is processed and not stored long-term
We don’t look at your code ourselves. The AI providers have their own privacy policies.
Partially. You can:
  • Browse your existing projects
  • View code (Pro plan)
  • Run apps in Simulator (if already built)
You cannot:
  • Use AI features (requires internet)
  • Upload to TestFlight
AI features require an internet connection.
We collect minimal data:
  • Email address (for authentication)
  • Subscription status
  • Basic usage metrics (how often you use features)
We don’t collect:
  • Your project code (unless using AI, then it’s processed temporarily)
  • Personal browsing data
  • Location data
  • Contact information
No. We don’t sell your data to third parties. Your information is used only to provide the Nativeline service.
When using AI features, your prompts and code are sent to Anthropic (Claude models).Anthropic:
  • Processes your data to generate responses
  • Has their own privacy policy
  • Does not train on API usage
See Anthropic’s Privacy Policy for details.
Nativeline uses Stripe for secure payment processing:
  • We never see your full card number
  • Payments are processed by Stripe (PCI compliant)
  • Your payment info is encrypted and protected
  • We only receive confirmation of subscription status
  • In transit: Yes, all connections use HTTPS/TLS
  • On your Mac: No additional encryption (use FileVault for disk encryption)
  • On our servers: We don’t store your code
Your projects are local files. Mac’s built-in FileVault encrypts your disk.

​
Security

Email verification is secure:
  • 8-digit codes are random and expire quickly
  • Codes are single-use
  • Your email inbox is the second factor
  • No passwords that can be stolen
Ensure your email account itself is secure (use 2FA on your email).
Yes! Since your Nativeline account uses your email:
  • Use a strong, unique password for your email
  • Enable two-factor authentication on your email
  • Your email security is your Nativeline security
Your projects are on your Mac. To protect them:
  • Use a strong Mac password
  • Enable FileVault disk encryption
  • Lock your Mac when away
  • Back up important projects
If someone has access to your Mac, they could access your projects.
For API keys (OpenAI, Supabase, etc.):
  • Store in Project Settings → Database panel (not in code comments)
  • Don’t commit to public Git repositories
  • Use different keys for test vs production
  • Rotate keys if you suspect compromise
If your Mac is lost or stolen:
  1. Use Find My Mac to locate or remotely wipe
  2. If FileVault was enabled, data is encrypted
  3. Change passwords for any accounts on that Mac
  4. Contact support if you need to secure your Nativeline account
Not recommended. On shared computers:
  • Others could access your projects
  • Others could access your account while logged in
  • Sensitive API keys could be exposed
Use Nativeline on your personal Mac. Always log out if you must use a shared computer.

​
Backups

Manual backup:
  • Copy project folders to external drive
  • Upload to cloud storage (Dropbox, Google Drive, iCloud)
Automatic backup:
  • Enable Time Machine on your Mac
  • Projects are included in regular backups
Version control:
  • Initialize Git in project folder
  • Push to GitHub/GitLab
  • Best for ongoing work
If you didn’t back up:
  • Check Time Machine for previous versions
  • Look in iCloud Drive or other cloud services
  • Projects might be recoverable if recently deleted
Unfortunately, we cannot recover projects since they’re stored locally.
Options for syncing:
  • iCloud Drive: Store project folder in iCloud
  • Git: Push/pull via GitHub
  • External drive: Manually copy
  • Cloud storage: Dropbox, Google Drive
Be careful with simultaneous editing — use version control.

Billing FAQs

Subscription questions

Getting Started

Setup questions

Troubleshooting

Fixing issues

General FAQs

Basic questions